All of our items are returnable within 14 working days of receipt with the exception of custom orders or personalised items. Please e-mail us with your intent to return and ensure that you return the item with a signed for method either by Royal Mail or courier. You are responsible for ensuring your return reaches us safely and in the same condition that it arrived to you.
- We will not reimburse postage costs for any returns that are accepted unless the product is faulty.
- For returns which have been authorised for non faulty goods, the customer will be responsible for the return postage costs.
- We are not responsible for customs charges that our overseas customers may incur.
- In accordance with the Consumer Contracts Regulations and the Sale of Goods Act, we are under no obligation by law to cancel your bespoke order or offer a full or partial refund on a purchase, unless it has been deemed faulty.
- We will check the product that is returned and ask that you use its original packaging, any issues with the product that differ to the customer schedule photographs that has occured in your care will be rejected and returned to you with a postage fee.